Overview

A leading UAE federal government entity partnered with Al Rostamani Communications to modernise its national project platform, which serves more than 100 customer care centres across the country. The upgrade required ensuring continuous availability, security, and reliability of services with zero downtime to maintain uninterrupted operations.

Al Rostamani Communications designed and delivered a robust platform with an enhanced Network Operations Centre (NOC), implementing the migration with minimal planned downtime. The modernised system now enables the entity and its subsidiaries to operate more efficiently, adopt innovative technologies, and scale services in line with the UAE’s digital transformation agenda.

Challenges

• Air-gapped environment: As an air-gapped site, all migration and implementation tasks had to be performed offline, followed by establishing secure communication channels with authorised entities after deployment.
• Ageing infrastructure: Outdated technology limited performance and efficiency, resulting in higher maintenance costs and slower response times.
• Complex IT environment: Multiple technologies within the customer’s IT stack increased management complexity, requiring careful integration to maintain security and compliance.
• Stringent compliance and zero downtime: As a nationwide service provider, the project demanded flawless implementation with zero disruption and strict adherence to regulatory standards.

The Solution

1. Centralised Command Centre: Implemented a fully integrated command centre for both production and disaster recovery (DR) sites. The centralised NOC proactively monitors the platform 24/7, maintaining service continuity in line with strict SLAs.
2. Security Enablement: Delivered a multi-layered, secure network infrastructure using Palo Alto, Fortinet, and Cisco technologies, complemented by the Trellix security suite for advanced server protection, ensuring the integrity of the air-gapped environment.
3. Agile Infrastructure: Leveraged Fujitsu high-performance compute infrastructure and Pure Storage flash solutions to boost platform performance and scalability.
4. Data Security: Adopted a 3-2-1 backup strategy and long-term data archiving policy to ensure data resilience and compliance with industry best practices.

Impact

• 99.999% uptime SLA: Achieved exceptional service availability across all connected sites.
• Enhanced performance: High-speed computing and flash storage significantly improved processing times.
• Security assurance: Multi-layered architecture strengthened protection and compliance.
• Operational savings: Reduced maintenance costs and optimised infrastructure utilisation compared with competing providers.

Results

Al Rostamani Communications successfully modernised the federal platform with a secure, high-availability architecture, ensuring continuous national service delivery. The upgraded system provides greater agility, resilience, and operational efficiency, empowering the entity to serve customers more effectively and drive the UAE’s vision for a digitally connected government.